Virtual Inspections
& Support
The complete guide to implementing virtual inspections and support into your company in 30 days or less — guaranteed!
- A 30-day rollout plan you can hand to a team
- What to capture so it holds up with permit offices and adjusters
- Real numbers from two inspection companies
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What's inside
An introduction, seven practical chapters, a closing path forward, and supporting references — including a complete 30-day rollout plan.
- 01
Introduction — Why Virtual Inspections and Support Save Time and Money
How remote inspection and support reduce travel, shorten response times, and help teams make decisions while the work is still in front of them.
- 02
Chapter 1 — What Are Virtual Inspection and Support
A clear introduction to live and guided remote workflows, what they replace, and where they fit into everyday operations.
- 03
Chapter 2 — The Case for Virtual Inspections and Support
The operational case for faster inspections, fewer truck rolls, better coverage, and documented cost and time savings.
- 04
Chapter 3 — How to Perform a Virtual Inspection
A practical inspection workflow covering preparation, live guidance, evidence capture, verification, and clear closeout.
- 05
Chapter 4 — How to Perform Virtual Customer Support
How support teams can see the issue remotely, guide customers safely, document the resolution, and avoid unnecessary dispatches.
- 06
Chapter 5 — After the Inspection or Support Call
Turn captured notes, photos, recordings, and findings into a complete record, clear next steps, and a professional report.
- 07
Chapter 6 — Virtual Inspection and Support Software
The capabilities to look for when choosing a platform, from simple joining and live tools to evidence security and reporting.
- 08
Chapter 7 — How to Implement Virtual Inspection and Support in 30 Days
A phased rollout plan for selecting a use case, preparing the team, running a pilot, measuring results, and expanding confidently.
- 09
Closing — Work With Virtual Inspection Pro
A direct next step for teams ready to put virtual inspection and support into daily use.
- 10
Appendix — References and Sources
The supporting references and sources behind the guide's recommendations and industry context.
Who it's for
- Inspectors and inspection firms cutting windshield time
- Contractors and trades waiting days on a permit inspection
- Building departments and permit offices clearing backlogs
- Insurance adjusters and warranty teams triaging claims
- Lenders verifying draws, collateral, and equipment condition
- Customer support and field-service leaders killing truck rolls
About the author
Moe Bedard is the founder of Virtual Inspection Pro. He built and ran U.S. Commercial Building Inspections and Mold Safe Solutions, spent years losing days to windshield time and re-inspections, and then built the software he needed. Everything in this book came out of running the work, not theorizing about it.
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