Product two
Virtual Support Pro — see the problem, fix it first time.
Virtual Support Pro gives customer support and field-assistance teams secure remote video and screen sharing, live markup guidance, and an AI copilot — so tickets get resolved on the first contact instead of the fourth email.
Looking for remote inspections instead? Virtual Inspection Pro covers that — same platform, same login.
- First-contact resolution instead of email ping-pong
- No customer downloads and no security review
- Every session documented automatically
- AI suggestions grounded in your own knowledge base
How a Virtual Support Pro session works
Send a secure link
Email or text the customer a single-use link from the ticket. No account, no download, no IT approval.
They tap and share
The customer joins in their browser and shares their camera or their screen. You are looking at the real problem in under 30 seconds.
Guide with markup
Point, draw, label, and highlight live on their screen. Turn on their flashlight or zoom their camera when you need a closer look.
Resolve & document
Snapshots, notes, annotations, and OCR results package into a branded summary for the customer and your knowledge base.
Built for support teams
Secure screen share
Expiring, single-use links. View-and-guide only — no remote-control agent ever installed.
AI Agent Assist
An AI copilot watches the session, searches your knowledge base, and suggests the next step in real time.
In-call OCR
Pull serial numbers, model plates, and error codes straight out of the video frame — then search them later.
Session summaries
Every session ends with a branded, shareable record of what was seen, said, and fixed.
Enterprise security
Encryption in transit and at rest, role-based access, MFA, retention policy, and a full audit trail.
Scheduling & reminders
Book a support session, send a magic link, and let automated reminders keep the no-show rate down.
Industries we support
Virtual support and assistance for every service team
SaaS & software support
See the customer's actual screen, the actual error, and the actual settings — instead of asking for screenshots.
Telecom & ISP
Guide subscribers through router lights, cabling, and device setup over camera before dispatching a truck.
Appliance & device warranty
Capture model plates and serial numbers with in-call OCR, verify the fault on video, and approve claims faster.
IT helpdesk
Remote assistance for employees and contractors with no agent installed and a full audit trail of each session.
Property & facilities
Triage tenant and facility issues by video assistance before scheduling an on-site visit.
Field service triage
Let a remote expert assist the technician on site — pointer, markup, zoom, and flashlight control included.
Support Pro pricing
Simple plans for support teams
One subscription covers both virtual inspections and live remote support with Virtual Support Pro — same plans, same session pricing. Inspection and support sessions draw from the same monthly allowance.
Pro
For small support teams getting started.
- 50 sessions per month included
- $3.00 per additional session
- Secure screen share & video
- Live pointer and markup
- AI Agent Assist with knowledge base
- Branded session summaries
Growth
For growing support teams that live in the queue.
- 200 sessions per month included
- $2.50 per additional session
- Everything in Pro, plus:
- In-call OCR & searchable transcripts
- Expiring single-use invite links
- Session recording & summary export
Scale
For high-volume and regulated support operations.
- 500 sessions per month included
- $2.00 per additional session
- Everything in Growth, plus:
- White-label branding
- SSO, MFA, and role-based access
- Retention policies and audit exports
Enterprise
For 750+ sessions per month.
- Everything in Scale, plus:
- Custom onboarding & training
- Dedicated success manager
- Custom retention & compliance controls
- Volume-based overage rates
Request a Virtual Support Pro demo
Tell us about your support team and we'll walk you through a live session — secure screen share, live markup, AI Agent Assist, and the automatic session summary.
- 30-minute walkthrough with a product specialist
- Setup guidance for your ticketing workflow
- Security and compliance review on request