Question 1

Does my plan cover both inspections and remote support?

Accepted Answer

Yes. One subscription covers both virtual inspections and live remote support with Virtual Support Pro at the same price — there is no separate Virtual Support Pro fee. Inspection and support sessions draw from the same monthly session allowance, so you can use your plan however your team needs it.

Question 2

What counts as a session?

Accepted Answer

A session is any live video call you run on the platform — a virtual inspection or a remote support call. Both count the same way against your plan's included monthly sessions.

Question 3

What happens if I go over my plan's session limit?

Accepted Answer

You'll be automatically billed for each additional inspection or support session at your plan's overage rate (Pro: $3.00, Growth: $2.50, Scale: $2.00 per session) at the end of your billing cycle. There's no service interruption — sessions continue uninterrupted even if you exceed your limit.

Question 4

When am I charged for overage sessions?

Accepted Answer

Overage charges are calculated automatically and added to your regular invoice at the end of each billing cycle, then charged to the card on file. You won't see a separate charge mid-cycle.

Question 5

Will I be notified before I go over my limit?

Accepted Answer

Yes. You'll get an alert at 80% and 100% of your included sessions so you can monitor usage in real time from your dashboard and upgrade proactively if needed.

Question 6

Is this a month-to-month plan or do I need an annual contract?

Accepted Answer

Monthly plans are month-to-month with no long-term commitment, and you can cancel anytime before your next billing date. If you choose annual billing, you're billed once for the full year upfront at a 15% discount and your plan is locked in for that 12-month term.

Question 7

How do I cancel my subscription?

Accepted Answer

You can cancel anytime from your account settings. Monthly plans remain active through the end of your current paid billing period. Annual plans remain active through the end of the prepaid year, with no partial-month cancellations.

Question 8

Do I get a refund if I cancel mid-cycle?

Accepted Answer

Monthly plans are non-refundable for the current billing period, but you'll retain full access until the period ends. Annual plans may be eligible for a prorated refund within the first 30 days — contact support for details.

Question 9

What happens to my data and reports if I cancel?

Accepted Answer

Your inspection reports and recordings remain accessible for 30 days after cancellation so you can export or download them. After that, data is permanently deleted per our retention policy.

Question 10

Can I switch plans at any time?

Accepted Answer

Yes. You can upgrade instantly at any time, and the new limit and rate apply immediately. Downgrades take effect at the start of your next billing cycle. Switching from monthly to annual billing (or vice versa) can be done anytime from your account settings and takes effect at your next renewal.

Question 11

What happens if my usage drops after a few months?

Accepted Answer

If your usage is consistently below your current plan for two consecutive months, we'll notify you and suggest a better-fit lower plan — you approve the switch, so you're never stuck overpaying. This applies to monthly plans; annual plans can adjust at renewal.

Question 12

How much do I save with annual billing?

Accepted Answer

Annual billing saves you 15% compared to paying monthly, with the same session limits, overage rates, and features as the monthly plan — just billed once a year instead of every month.

Scaled for every inspection and support need.

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Enterprise

Pricing & Billing FAQs

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