Terms of Service

1. Data Retention & Evidence Integrity

Inspection evidence is retained for 7 years after report delivery unless the customer sets a longer period. Deleted items stay recoverable for 30 days, then are permanently deleted. Records under an active legal hold are excluded from all deletion until the hold is released in writing. All deletions and holds are logged.

• Final reports, supporting photos, notes and recordings are kept for 7 years by default. Customers may choose a longer period, up to 25 years.
• Deleted items move to a recoverable trash for 30 days, then are permanently (hard) deleted. Search stops showing them immediately.
• Database backups roll off on their own, so permanently deleted data leaves every backup within 30 days.
• Records under an active legal hold are excluded from all deletion until the hold is released in writing.
• Every create, edit, access, hold and deletion is logged. As proof of deletion we keep only a job ID, timestamp, rule name, record counts and a fingerprint (hash) of the removed IDs — never a copy of the content.
• Short-lived data — abandoned drafts, failed uploads and data from deleted accounts — is cleaned up after 30 days.

2. Customer responsibility to export data

The customer is responsible for exporting any data it wants to keep before deleting it, closing its account, or turning on short retention. Virtual Inspection Pro cannot restore data once permanent deletion completes.

3. Optional 30-day auto-delete

Optional 30-day auto-delete is available only to account owners who accept the risk in writing in the app. With it on, inspection evidence may no longer exist when a dispute, claim or audit arises later. The customer assumes all risk arising from choosing this setting.

4. Company deletion

The company and its records move to a 30-day recoverable stage, then are permanently deleted. Records under legal hold are kept. You are responsible for exporting your records first.