Privacy Policy

What we collect

• Photos and videos you capture through the app.
• GPS location at the moment each photo or video is captured.
• Device timestamp (and, where available, a trusted timestamp) for each capture.
• Business information you enter into the self-report / application form (business name, address, type, registration or license number, and any additional context you provide).
• Device attestation signals attached to captures (used only to tell whether the media came from an unmodified device and genuine camera).

Why we collect it

We collect this information solely to verify the authenticity of submitted media and to prevent fraud in the underwriting / inspection decisions the inspector or agency who requested the submission is making. It is not used for any other purpose.

Data we do not sell

We do not sell your personal information, and we do not share it with third parties for advertising or marketing purposes. Ever. The only parties who see your submission are the inspector or agency that sent you the link and authorized reviewers on their team.

Data Retention & Evidence Integrity

Inspection evidence is retained for 7 years after report delivery unless the customer sets a longer period. Deleted items stay recoverable for 30 days, then are permanently deleted. Records under an active legal hold are excluded from all deletion until the hold is released in writing. All deletions and holds are logged.

• Final reports, supporting photos, notes and recordings are kept for 7 years by default. Customers may choose a longer period, up to 25 years.
• Deleted items move to a recoverable trash for 30 days, then are permanently (hard) deleted. Search stops showing them immediately.
• Database backups roll off on their own, so permanently deleted data leaves every backup within 30 days.
• Records under an active legal hold are excluded from all deletion until the hold is released in writing.
• Every create, edit, access, hold and deletion is logged. As proof of deletion we keep only a job ID, timestamp, rule name, record counts and a fingerprint (hash) of the removed IDs — never a copy of the content.
• Short-lived data — abandoned drafts, failed uploads and data from deleted accounts — is cleaned up after 30 days.

Optional 30-day auto-delete is available only to account owners who accept the risk in writing in the app. With it on, inspection evidence may no longer exist when a dispute, claim or audit arises later.

The customer is responsible for exporting any data it wants to keep before deleting it, closing its account, or turning on short retention. Virtual Inspection Pro cannot restore data once permanent deletion completes.

See our Terms of Service. For a copy or deletion of a specific submission, contact the inspector or agency that shared the link.

Your rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of the personal information we hold about you, and to withdraw the consent you gave when you submitted an application. To exercise any of these rights, contact the inspector or agency that shared the submission link with you.