ScreenShare
Secure Browser-Based Screen Sharing
See their screen. Solve it together — in one click. Virtual Inspection ScreenShare lets your customers share their screen with an agent instantly from any browser.
How it works
- 1
Send a secure link
Start a session and send the customer a one-tap link by SMS or email. No accounts, no downloads.
- 2
Customer clicks
The link opens in their browser and asks permission to share. One tap and they're in.
- 3
See their screen
Watch exactly what they see in real time — errors, settings, forms, checkout, anything.
- 4
Resolve & document
Guide them with live annotation, capture snapshots, and close out with an auto-generated record.
Live annotation & guidance
Point at the exact button, field, or error instead of describing it. Every mark is visible instantly on the customer's screen.
- Draw, highlight, and arrow directly on the shared screen
- Capture annotated snapshots straight into the session record
- Switch between screen and camera without dropping the call
Browser-based on every device
Nothing to install and nothing for IT to approve. ScreenShare works from the browser your customer already has open.
- Desktop and mobile browsers — no plugin or app download
- Encrypted sessions with clear consent before any capture
- 99.9% connection rate with automatic recovery on weak networks
Resolve issues on the first call
Sessions, notes, and recordings stay attached to the case so your team always has the full picture — and can sync it into the tools they already use.
Request a demo