Key takeaways
- Retention windows are yours to set, per record type.
- Deletion clears primary storage and flows through backups.
- Deletion events remain in the audit log by design.
- Legal hold protects records during a dispute.
You own the retention policy
Retention is configured per workspace — commonly anywhere from ninety days to seven years depending on the regulatory regime you operate under.
Different record types can carry different windows, so a support recording need not live as long as a claim inspection.
Deletion, and what survives it
When a record is deleted, the media is removed from primary storage and purged from backups on the backup rotation schedule.
The audit log retains the fact of the deletion — who deleted what and when — because removing that would defeat the purpose of an audit log.
Subject rights
GDPR and CCPA access and deletion requests are supported and handled within the statutory window. Because you are the controller, requests are actioned through your workspace with our support where needed.
Legal hold
Records under dispute can be placed on hold so that automated retention expiry does not delete evidence that is still needed.
People also ask
- What happens if we cancel our plan?
- You can bulk export everything first; after the export window, data is deleted per policy.
- Can we delete a single photo?
- Yes, individual media can be deleted, and the deletion is logged on the record.
- Are backups encrypted?
- Yes, and access to them is least-privilege and logged.
Need a hand with something more specific?
help@virtualinspection.ai