Verify the fault, the serial, and the coverage before you pay
Warranty programs leak money in two directions: claims paid on units that were never covered, and claims delayed while someone tries to schedule an inspection. Verified remote capture closes both gaps — the fault, the serial, and the location are all confirmed before an adjudication decision is made.
Warranty programs fail in two directions at once: valid claims take too long, and invalid claims get paid because nobody could see the product. Verified visual inspection fixes both. Claimants complete a guided capture or join a live session with an examiner, serials and model numbers are read with OCR, and the failure is documented with dated, geo-locked media. Administrators approve straightforward claims faster and decline questionable ones with a defensible record instead of a judgment call.
U.S. extended warranty market size in 2025, projected to more than double by 2034
Source: IMARC Group, 2025average time to close a service contract claim across the industry
Source: Service contract industry statistics, 2026annual U.S. fraud losses across insurance lines, including product and service contracts
Source: Claims industry statistics, 2025Reused photos and mismatched serials are among the most common warranty fraud patterns and the hardest to catch manually.
Waiting on an in-person inspection to release a claim frustrates customers and inflates cycle time.
Every servicer submits a different set of photos in a different format, which slows every review.
Send a claim-specific link to the customer or servicing dealer.
A guided template collects the exact photos your adjudication rules require.
Serial OCR, GPS, timestamps, reused-photo checks, and tamper detection run automatically.
Reviewers work from a standardized, verified claim file and decide in one pass.
A claim for a failed treadmill motor normally waits on a servicer visit and a report. Instead, the examiner runs a video session with the customer, captures the model plate, the error code, and the motor housing, and authorizes the part the same afternoon. The servicer's visit installs rather than diagnoses.
A claim describes a spontaneous failure. On the verified capture the examiner documents obvious impact damage and an aftermarket modification. Annotated stills and the session record support the denial, and the decision holds through the customer's appeal because the evidence is dated and tamper-checked.
Yes. Each claim type can require its own set of prompted shots so reviewers always get the same file.
Every submission is compared against prior captures in your portfolio, alongside tamper checks and generative-image detection.
It usually speeds them up, because the inspection happens during the first contact instead of waiting for a servicer appointment. The evidence arrives at the decision point rather than after it.
OCR reads the serial and model from a captured frame and the value is matched against the contract record, with GPS and timestamps confirming when and where the capture happened.
Yes. Any party with the link can capture, and examiners can join live regardless of who is holding the phone.
A branded report containing the summary, findings with associated photos, annotations, OCR output, and the full verification chain, exportable as a signed PDF.
The capture flow is largely visual and prompt-driven, and live sessions let an examiner guide the customer directly, which is often more effective than translated instructions.
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