Key takeaways
- Per-template and per-recipient language selection.
- Emails and SMS follow the same language.
- Reports support localised headings.
- Localisation measurably improves completion.
Localised customer flows
Every customer-facing string — step instructions, buttons, consent text, error messages — can be provided per language on a template, and the recipient's language is selected when the inspection is sent.
This matters more than it sounds: completion rates drop sharply when the prompts are not in the customer's first language.
Notifications too
Invitation and reminder emails and SMS follow the same language selection, so the entire journey is consistent.
Reports and internal UI
Reports can be generated with localised section headings while your team continues to work in the workspace's own language.
Live sessions
Live support and inspection sessions are agent-led, so the spoken language is whatever your agent speaks; the on-screen customer UI still follows the localised template.
People also ask
- Which languages are available out of the box?
- English and Spanish ship by default, and additional languages are added by supplying translated template strings.
- Can one workspace run several languages?
- Yes, language is chosen per inspection.
- Can we edit the wording ourselves?
- Yes, all customer-facing strings are editable per template.
Need a hand with something more specific?
help@virtualinspection.ai