Key takeaways
- Single-use, expiring invites remove link-forwarding risk.
- The customer chooses and can revoke the shared scope instantly.
- Agents cannot take remote control of the device.
- Recording is consent-gated and everything is audit-logged.
The invite is the weak point — so it is locked down
Most screen-share incidents come from reusable meeting links, not from the transport. Screen-share invites here are single-use, expire on a short timer, and are bound to the session they were issued for.
Once used or expired, the link cannot open a session again, which removes the forwarded-link risk entirely.
The customer stays in control of scope
The browser's own picker decides what is shared — a single tab, one window, or the whole screen. Your agent cannot widen that selection.
A persistent indicator shows sharing is active, and a single click stops it. Nothing continues in the background after the session ends.
No remote control by default
Agents can see and annotate, not click. Removing remote control eliminates the most common enterprise objection and the most abusable capability in support tooling.
Consent, recording, and logging
Recording is off unless enabled and always requires explicit on-screen consent from the customer.
Session start and end, participants, captures, exports, and every later view of the recording are written to an exportable audit log.
Keep reading
People also ask
- Can an agent see the screen after the call ends?
- No. The stream terminates with the session; only frames explicitly captured during the call persist.
- Does screen sharing work on mobile?
- It works where the mobile browser supports screen capture; on other devices the customer can share their camera instead.
- Can we disable screen sharing for some teams?
- Yes, it is a role-level permission.
Need a hand with something more specific?
help@virtualinspection.ai