Key takeaways
- Link tap to live video is usually under thirty seconds.
- Invites are single-use and expiring.
- Agents capture, annotate, and take notes inside the call.
- Everything exports as one branded session pack.
Step by step
1. An agent starts a session and sends a one-time secure link by email or SMS.
2. The customer taps the link and grants camera or screen-share permission in their browser.
3. The live stream opens in the agent console with pointer, markup, zoom, and flashlight controls.
4. The agent captures photos, writes notes tied to each photo, and runs OCR on labels, plates, or serial numbers when needed.
5. When the call ends, notes, photos, annotations, and OCR results are packaged into a shareable report.
Time to first frame
From link tap to live video is typically under thirty seconds, including the browser permission prompt. There is no meeting ID to type, no lobby, and no download.
A short pre-call check verifies camera, microphone, and network, and can be skipped when the customer is ready to go.
Security on every link
Support and screen-share invites are single-use and expire, so a session cannot be joined or hijacked after the fact. Recording requires explicit consent, and every action is written to an audit log.
If a link is forwarded after use, it simply fails to open a session.
After the call
The session pack — notes, captured frames, annotations, OCR output, and an AI-drafted summary — exports as a branded PDF and pushes to your CRM or ticketing system.
Because the notes are tied to specific photos, the write-up reads as evidence rather than as recollection.
Keep reading
People also ask
- Can the customer start the session instead?
- Yes — you can publish a request-support link that queues an inbound session.
- What if the customer hangs up accidentally?
- They can rejoin with the same link within its validity window, and captured frames are preserved.
- Can two agents join one session?
- Yes, a supervisor or specialist can be invited into an active session.
Need a hand with something more specific?
help@virtualinspection.ai