Key takeaways
- Agents annotate, point, zoom, and control the torch remotely.
- Notes bind to specific captured photos.
- Annotation timelines are replayable with layer control.
- AI assist, photo analysis, and OCR run inside the call.
Live guidance tools
Markup and annotation — draw freehand, arrows, rectangles, circles, and text directly on the live video or a captured frame, with colour, stroke thickness, and font size presets.
Live pointer — show exactly which part, port, or valve you mean without describing it.
Remote zoom and flashlight — control the customer's camera up to 3x and toggle the torch so you can read a label in a dark cabinet.
Screen share — see the customer's screen for software, app, and portal issues.
Capture and documentation
One tap captures the current frame. Notes attach to individual photos, so the record shows which observation belongs to which image.
Annotations are saved as a replayable timeline with layer visibility, so you can jump back to the exact moment something was highlighted.
AI assistance in the call
AI Agent Assist watches the session and surfaces relevant answers from your knowledge base as the conversation unfolds, so newer agents resolve issues like experienced ones.
AI photo analysis flags defects and conditions on captured frames, in-call OCR pulls text from plates and serial numbers, and an AI summary drafts the write-up before the call ends.
Keeping it simple for the customer
The customer never sees a toolbar. They hold the phone; the agent drives the tools. That asymmetry is deliberate — every control added to the customer's side reduces completion.
Keep reading
People also ask
- Do annotations appear on the customer's screen?
- Yes — markup and the pointer render live on the customer's view so guidance is unambiguous.
- Does remote zoom work on every phone?
- It works wherever the browser exposes camera zoom; otherwise it falls back to a high-quality digital crop.
- Can we turn off AI features?
- Yes, AI assist, analysis, and OCR are each toggleable per workspace.
Need a hand with something more specific?
help@virtualinspection.ai