Key takeaways
- Support = live resolution; inspection = verified evidence.
- Both share one workspace, one link system, one session record.
- The main ROI is avoided truck rolls and higher first-contact resolution.
- A support session can be promoted to a documented inspection.
Two products, one platform
Virtual Inspection Pro is built around verified capture: the customer documents a property, vehicle, or asset and every photo is checked for time, location, device, and tampering.
Virtual Support Pro is built around live resolution: an agent joins a one-tap video call or screen share, sees the issue immediately, and walks the customer to a fix without a site visit.
Both run in the same workspace, on the same secure link infrastructure, and write to the same session record — so a support call can turn into a documented inspection whenever the evidence matters.
When to use which
Use an inspection when you need defensible evidence: claims, draws, underwriting, compliance, condition reports.
Use virtual support when the goal is to solve something now: triage before dispatch, install help, troubleshooting, remote expert guidance for a field tech.
What changes operationally
The metric virtual support moves is truck-roll avoidance. A large share of dispatches are diagnosable in ninety seconds of video — wrong cable, unseated filter, breaker off, valve closed — and each avoided visit is a direct saving plus a same-day resolution for the customer.
The second metric is first-contact resolution. Agents stop playing twenty questions over the phone because they can simply look.
Who uses it
Contact centres handling product and appliance issues, field service teams triaging before dispatch, sales teams running video-powered walkthroughs, and remote experts backing up less experienced field technicians.
Keep reading
People also ask
- Can one team use both products?
- Yes, and most do. Permissions decide who can run inspections, support sessions, or both.
- Do support sessions get recorded?
- Only with explicit consent, and recording is configurable per workspace.
- Is there a separate price for support?
- Virtual Support Pro is priced on the same volume-based model as inspections; see the pricing page for tiers.
Need a hand with something more specific?
help@virtualinspection.ai