Diagnose systems, verify installs, and coach techs without a second truck roll
Most HVAC service calls start with an unknown: is it a capacitor, a blocked coil, a bad board, or a system that should be replaced? Virtual Inspection Pro lets you see the equipment before you dispatch, guide a junior tech through the repair in real time, and close out the job with a verified photo record of the install.
HVAC work is where remote expertise pays fastest. A newer tech on a rooftop unit can share live video with a senior tech or manufacturer rep, get an annotated pointer on the exact contactor or board to check, and finish the call instead of scheduling a return trip. The same session doubles as documentation: verified photos of the nameplate, refrigerant readings, and the failed part, packaged into a report the homeowner or facility manager receives before the tech drives away.
estimated all-in cost of a single truck roll once travel and labor are counted
Source: Blitzz, 2026BLS projects continued openings for HVAC and refrigeration mechanics driven by replacement of an aging workforce
Source: U.S. Bureau of Labor Statisticsanalysts caution truck-roll cost figures vary widely, so measure your own avoidable-dispatch rate first
Source: VSight truck roll glossaryA five-minute video call with the homeowner often identifies a tripped breaker, a clogged filter, or the exact model and serial you need before anyone drives out.
When a newer tech hits something unfamiliar, the choice is usually a phone call full of guesswork or a return visit. Live video with markup lets a senior tech point at the exact wire.
Manufacturer warranty claims and customer callbacks both hinge on proving what was installed, how, and when. Verified photos with GPS and timestamps end the argument.
Text the homeowner or tech a link — it opens in their phone browser with no app install.
See the unit live, capture nameplate photos, and pull model and serial numbers automatically with OCR.
Draw directly on the live video to point at the contactor, valve, or terminal the tech should check.
Every photo, note, and annotation lands in a signed PDF job record for the customer file and warranty claim.
The unit short-cycles and the tech suspects a bad board. He starts a live session; the service manager watches the sequence, circles the pressure switch tubing on screen, and identifies a blocked condensate line instead. The repair takes twelve minutes. The captured photos and notes attach to the work order, so the next visit starts with the history.
Rather than promising everyone a truck, the dispatcher sends video links. Three calls are resolved on camera — a breaker, a clogged filter, a thermostat setting — and the remaining nine are dispatched with the model, serial, and likely failed part already known, so trucks arrive with the right part on board.
No. They tap the link you text them and the session opens in their phone browser, camera and all.
Yes. Remote zoom and flashlight control let you read a nameplate the customer can barely see, and OCR pulls the model and serial into the job record.
No — it sits alongside it. Export the verified job record as a PDF or push it through webhooks into the system you already use.
They accept it when it means a faster answer. Most contractors position it as triage: a free video assessment that either fixes the problem now or guarantees the tech arrives with the right part.
Yes — that is the common pattern. One experienced tech supports several field techs by video, which multiplies scarce expertise without adding headcount.
Video degrades gracefully and capture buffers locally, so photos and notes survive a weak connection even if live video stutters.
Yes. Every job can produce a branded report with before-and-after photos, readings, notes, and the technician's findings — which also reduces callbacks and billing disputes.
Sessions and annotations are saved, so recurring failure modes become a searchable library new techs learn from instead of tribal knowledge held by two people.
Looking for more general answers? Read the full FAQ.
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