Move-in, move-out, and routine unit inspections at scale
Every unit turnover means scheduling a walk-through, driving to the property, and hoping the tenant is available. Multiply by a portfolio and inspections become the biggest hidden cost of property management. Virtual Inspection Pro replaces most of them with tenant-completed, verified captures.
Turnovers, move-ins, and maintenance triage all fail in the same place: nobody can prove condition at a point in time, and nobody wants to drive across the metro to look at a running toilet. Virtual inspection gives property managers a documented before-and-after for every unit and a live video channel to triage work orders before dispatching a vendor. Many tickets resolve on the call — a reset breaker, a tripped GFCI, a filter — and the ones that do not arrive at the vendor with photos, notes, and a diagnosis already attached.
resident- and staff-completed capture is treated as a legitimate inspection channel across property programs
Source: Truepic, Insurance Innovators USA 2025annual U.S. fraud losses across insurance lines, much of it driven by disputed or undocumented property condition
Source: Claims industry statistics, 2025The time between move-out and re-list is where portfolios bleed money. Every day a unit sits idle is lost revenue.
Without verified pre- and post-tenancy photos, security deposit disputes go to the tenant by default in most jurisdictions.
Different inspectors capture different things at different times. Portfolios lose visibility into actual property condition.
Automated inspection triggers on move-in, move-out, and routine schedule.
Tenant receives a secure link by SMS and email.
Guided room-by-room walk with required photo and video prompts.
Every capture is verified, timestamped, geo-locked, and filed in the property record — permanently.
Every move-in and move-out runs the same guided walk-through, capturing the same rooms in the same order with geo-locked, time-stamped photos. When a departing resident disputes a carpet charge, the manager sends the two dated reports side by side. Disputes that used to run for weeks close with a single email.
A resident reports no heat at 6pm. The coordinator sends a video link, has the resident show the thermostat and the furnace switch, and spots a tripped condensate float. The resident clears it on the call. No after-hours dispatch, and the session — with photos and notes — is attached to the work order in case it recurs.
Automated SMS and email reminders lift completion above 90%. If a tenant still doesn't complete, the workflow flags the unit for a physical inspection.
Yes. All customer-facing pages carry your logo, colors, and support email.
Completion rates stay high because there is no app to install and no account to create — the resident taps a texted link and their camera opens. Automated reminders handle the rest.
Yes. One guided template applied portfolio-wide is what makes reports comparable, which is the whole point when you are defending a charge or reviewing deferred maintenance across properties.
Dated, geo-locked evidence of condition before and after an incident is the documentation adjusters ask for. Reports export as signed PDFs with the verification chain intact.
Sessions are access-controlled, recordings and media are stored encrypted, and external sharing uses expiring, single-use links rather than open URLs.
Yes. A vendor can be invited to a live session so they see the problem before quoting, which cuts return trips for the wrong part.
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