Virtual inspection basics
Start here if you are new to verified remote inspections. These answers cover how a virtual inspection works end to end, how it differs from an ordinary video call, which workflows it supports, and what happens on poor connections or weak GPS.
What is a virtual inspection?
A virtual inspection lets your customer submit verified photos and video from anywhere using a secure browser link — no app install required, with GPS, timestamp, device, and tamper checks on every capture.
Read answerWhat is the difference between a virtual inspection and a normal video call?
A video call gives you a live look. A virtual inspection gives you a verified record: structured steps, checked GPS and timestamps, tamper-evident media, and an exportable report you can defend later.
Read answerDoes my customer need to download an app?
No. Inspections and support sessions run in the browser from a text or email link on iOS, Android, and desktop — no install, no account, no password.
Read answerWhat kinds of inspections are supported?
Property and real estate, insurance claims, construction progress and draws, vehicle and equipment, warranty, rentals, utilities, and fully custom workflows.
Read answerHow do virtual inspections work for insurance claims?
The adjuster sends a geofenced, time-limited link at first notice of loss. The policyholder documents the damage from their phone, every photo is fraud-checked, and the verified set lands in the claim file the same day.
Read answerHow accurate is the GPS location on a virtual inspection?
Typically 5–20 metres outdoors on a modern phone. Accuracy is recorded with every capture, geofences are set in metres, and spoofed or low-confidence locations are flagged rather than silently accepted.
Read answerWhat happens if the customer has a poor connection?
Captures are queued locally and uploaded when the connection returns, live video degrades gracefully to a lower bitrate, and nothing already captured is lost if the browser drops.
Read answer