Key takeaways
- Offline captures queue locally and sync automatically.
- Video uploads resume instead of restarting.
- Live sessions degrade gracefully and can be rejoined.
- A quick pre-call check catches problems before the call starts.
Capture first, upload later
Self-serve inspections capture to the device first. If the connection drops mid-flow, the photos sit in a local queue with a visible sync indicator and upload automatically when signal returns.
The customer can keep working through the remaining steps offline; nothing blocks on the network.
Resumable uploads
Large video files upload in chunks and resume from the last completed chunk rather than restarting, which matters on rural LTE where a 200 MB walkthrough would otherwise never finish.
Live sessions on weak links
Live video adapts bitrate and resolution continuously. On a poor link the stream drops to a lower resolution rather than freezing, and audio is prioritised over video so guidance keeps working.
If the connection fails entirely, the customer can rejoin with the same link and the session picks up with the captured frames intact.
Pre-call check
Before a live session, a fast diagnostic checks camera, microphone, and network and tells the customer plainly if they should move closer to a window or switch to Wi-Fi — with a skip option so it never becomes a barrier.
People also ask
- Does an offline capture still get verified?
- Yes. Time, location, device, and integrity data are captured with the file and validated server-side on upload.
- How long can captures sit in the queue?
- Until the inspection expires. The customer sees a pending-sync badge the whole time.
- What bandwidth does a live session need?
- It works from about 500 kbps upstream, and gets noticeably better above 1.5 Mbps.
Need a hand with something more specific?
help@virtualinspection.ai