What happens if the customer has a poor connection?

Self-serve inspections capture to the device first. If the connection drops mid-flow, the photos sit in a local queue with a visible sync indicator and upload automatically when signal returns.

The customer can keep working through the remaining steps offline; nothing blocks on the network.

Large video files upload in chunks and resume from the last completed chunk rather than restarting, which matters on rural LTE where a 200 MB walkthrough would otherwise never finish.

Live video adapts bitrate and resolution continuously. On a poor link the stream drops to a lower resolution rather than freezing, and audio is prioritised over video so guidance keeps working.

If the connection fails entirely, the customer can rejoin with the same link and the session picks up with the captured frames intact.

Before a live session, a fast diagnostic checks camera, microphone, and network and tells the customer plainly if they should move closer to a window or switch to Wi-Fi — with a skip option so it never becomes a barrier.

With Virtual Inspection Pro, a poor connection affects live viewing and upload timing differently. Captures are queued locally and uploaded when the connection returns. Live video degrades gracefully to a lower bitrate, and nothing already captured is lost if the browser drops. For an inspection poor signal workflow, distinguish three questions: Was the evidence captured? Has it uploaded? Can the inspector see enough detail to evaluate it?

Those distinctions prevent premature sign-off. A locally queued capture is not yet an uploaded item available for review, and a continuing video call does not prove that small markings are readable. W3C's WebRTC Recommendation provides the general framework for real-time browser communications; it does not establish this product's storage behavior. Treat offline inspection capture as protection for captured material during an interruption, not as a promise that every inspection activity can proceed without connectivity.

When the connection deteriorates, have the inspector pause instructions that depend on seeing movement or fine detail. Tell the customer which item is being examined and what evidence remains outstanding. If safe, ask them to stop moving the camera while the connection stabilizes. Keep a simple session note identifying the location, the last item successfully reviewed, and any interrupted step. Avoid asking the customer to repeat an entire walkthrough automatically.

After connectivity returns, confirm that queued captures have uploaded and that the reviewer can open the required evidence before closing the task. Check each outstanding item against the inspection checklist rather than assuming that reconnection means completion. If the browser dropped, distinguish preservation of existing captures from restoration of the live session. The supplied behavior does not specify a recovery interface, upload deadline, or minimum bandwidth; seek support when captured material remains unavailable.

Consider a municipal inspector reviewing a basement equipment installation with a property manager. Reception weakens near the equipment, and the lower-bitrate video no longer shows a label clearly. The inspector should identify the exact label and surrounding context needed, rather than interpreting blurred text. Captures already made remain protected if the browser drops; queued captures upload when connectivity returns. The manager can move to a stronger-signal area when doing so is safe.

On reconnection, the inspector reviews the uploaded evidence and checks that the close-up belongs to the installation under review. An overview and a detail view may help establish that relationship, subject to the agency's procedures. If the label was never captured clearly, restored connectivity cannot supply the missing detail: request another capture or arrange further review. Keep the record explicit about what was observed live, what was reviewed afterward, and what remains unresolved.

A low bandwidth video inspection should continue only while the available evidence supports the specific task. Broad room orientation may remain workable when a small serial number, connection detail, or surface defect is not. Agree on required views and readable details before making a decision. ICC's remote virtual inspection guidance is useful general context for establishing an agency-led process; local inspection requirements still determine whether a remote approach is appropriate.

Escalate to human review whenever missing context, unreadable evidence, or an interrupted observation could change the outcome. Arrange an in-person visit when necessary areas cannot be shown safely, required checks need physical access, or repeated connection problems prevent adequate verification. Insurers and lenders should likewise keep unresolved evidence separate from a completed review. Preserving captures reduces disruption; it does not establish that an inspection is complete, accurate, or acceptable for a particular decision.