AI
AI Agent Assist for Live Inspections and Customer Support
Like having a specialist watch every call with your agent — reading the video and fetching the fix.
Built into Virtual Inspection Pro, AI Assist is our special AI-powered assistant helping admins turn video calls into fast resolutions. It sees what your agent sees, makes sense of the picture in real time, and fetches the right answer from your own knowledge base — automatically.
It observes
AI Assist reads the live stream moment by moment: equipment models, nameplates, loose wires, indicator lights, rust or cracking, cable routing. Whatever frame your agent is on gets turned into usable, structured detail — and frames are only processed when something changes on-screen, so cost stays predictable.
It interprets
It links what's visible to a probable cause. A disconnected wire on a particular unit becomes a likely fault, scored by confidence, not just described.
It solves
It digs through your knowledge base and troubleshooting library, then surfaces the exact steps to wrap up the call, citing the source article behind each one.
Turn an insight into a session note in one click
Flag defects or risk conditions for reviewer attention
Draft the resolution summary for the final report
Route unresolved insights into a filterable review queue
Frequently asked
Does Agent Assist use my own documentation?
Yes. You upload your knowledge base and it is indexed for semantic search, so suggestions reflect your procedures.
Is there a cost guardrail?
Yes. Frame sampling is change-triggered and capped per session so cost stays predictable.
Inspection & support
See it on a real session
Virtual Inspection Pro handles remote inspections. Virtual Support Pro handles remote customer support. Both run on the same secure platform.