Support
Secure Browser-Based Screen Sharing for Customer Support
See exactly what your customer sees — no downloads, no remote-control agents, no security review.
Screen share is the fastest way to end a support ticket that would otherwise take four emails. Send a secure link, the customer clicks Share, and you are looking at the actual problem instead of a description of it.
Security first
Screen share links are minted per session and cannot be reused or forwarded.
Single-use tokens that expire on a timer you control
Hashed server-side — the raw token is never stored
Full audit trail of who opened, redeemed, and ended each session
View-only by default; no remote control agent is ever installed
Guide, don't dictate
Point at the exact button, draw a box around the field they missed, and highlight error text live on their screen while they stay in control of their own machine.
Document the resolution
Snapshots, annotations, notes, and optional OCR results package into a single exportable session summary for the customer and your internal knowledge base.
Frequently asked
Does the customer install anything?
No. Screen sharing runs on standard browser APIs in Chrome, Edge, and Firefox on desktop.
Can an agent take control of the customer's computer?
No. Sessions are view-and-guide only, which is why most security teams approve them without a lengthy review.
Inspection & support
See it on a real session
Virtual Inspection Pro handles remote inspections. Virtual Support Pro handles remote customer support. Both run on the same secure platform.