Capture
Verified Photo & Video Capture for Remote Inspections and Support
Guided, browser-based capture that produces evidence you can actually rely on.
Verified capture is the foundation of both Virtual Inspection Pro and Virtual Support Pro. Whether a policyholder is documenting damage or a customer is showing a support agent a failing device, the media arrives with cryptographic time, location, and device context attached.
How guided capture works
You send a secure link. The customer, tenant, contractor, or end user opens it in their phone browser and is walked shot by shot through exactly what you need.
Step-by-step prompts for every required photo and video
Runs in Safari and Chrome — nothing to download or sign up for
Retake enforcement when a frame is blurry, dark, or off-subject
Works offline and syncs the moment signal returns
What gets bound to every frame
Capture metadata is written at the moment of capture, not after upload, so it cannot be edited in a photo library first.
Capture timestamp from a trusted server clock
GPS coordinates and reverse-geocoded address
Device fingerprint and sensor attestation
Content integrity hash for tamper detection
Inspection and support in one flow
The same capture engine powers Virtual Inspection Pro inspections and Virtual Support Pro troubleshooting sessions, so your teams learn one workflow and share one evidence trail.
Frequently asked
Does the customer need to install an app?
No. Capture runs entirely in the mobile browser on iOS and Android. You send a link, they tap it, and they are capturing within seconds.
What happens if they lose signal mid-capture?
Media is buffered locally and uploaded automatically once connectivity returns. Nothing is lost.
Inspection & support
See it on a real session
Virtual Inspection Pro handles remote inspections. Virtual Support Pro handles remote customer support. Both run on the same secure platform.