Blog

Remote Assistance Software: Purpose, Risks, and Limits (Answered)

Direct answers to the top questions about remote assistance software: its primary purpose, potential risks, major limitations, why mobile is tricky, plus a secure-session checklist.

By Moe Bedard

AR Remote Assistance: When Augmented Reality Helps a Support Call, and When It Doesn't

An honest guide to AR remote assistance: phone-based annotation vs. headsets and smart glasses, when AR helps, when it gets in the way, and how to choose AR collaboration tools.

By Moe Bedard

Remote Visual Assistance: What It Is and How Support Teams Use It

Remote visual assistance software lets agents see a customer's problem through their phone camera and guide a fix live. How sessions work, where it pays off, and a 12-point buying checklist.

By Moe Bedard

The 12 Best Remote Support Software Tools in 2026 (Virtual and Video Support Compared)

An inspector's honest comparison of the 12 best remote support software tools in 2026: live video support, screen sharing, and remote desktop. See who each tool is for, what it does best, and how to choose.

By Moe Bedard

Home Inspection Technology: How Live Video Is Changing Residential Inspections

Home inspection technology has moved from clipboards to live video, verified photos, and instant reports. Here is what changed, what a virtual home inspection is, and what it means for buyers, sellers, and insurers.

By Moe Bedard

Virtual Site Inspections: A Contractor's Guide to Passing the First Time

Virtual site inspections save contractors days of schedule slip per project — if you prepare correctly. Here is exactly what inspectors look for and how to pass on the first call.

By Moe Bedard

Remote Visual Inspection: What It Is, How It Works, and Where It Pays Off

Remote visual inspection lets an expert verify conditions on site through live video and guided capture instead of traveling. Here is how it works, what equipment you need, and where it delivers the biggest return.

By Moe Bedard

AB 1738: California Governor Signs Law for Virtual Building Inspections

California AB 1738 requires covered cities and counties to offer remote inspections for specified residential work by 2028. Learn the final scope, deadlines, safeguards, and implementation steps.

By Moe Bedard

The 10 Best Virtual Inspection and Support Software Platforms

By Moe Bedard

AI-Generated Inspection Reports: Getting Quality You Can Send

How to produce inspection reports with AI that a client, carrier, or building official will accept — structure, grounding, review gates, and what never to automate.

By Moe Bedard

San Diego, California's Virtual Inspection Program

By Moe Bedard

Reduce Support Calls and Misdiagnosis With Live Virtual Video Support

By Moe Bedard

Remote Video Support for Field Service: The ROI Model

How to build a defensible business case for remote video support — the four value drivers, the metrics to instrument, and a worked example.

By Moe Bedard

Zoom vs. a Virtual Inspection Platform: What Is Actually Different

Zoom is excellent for meetings. Field inspection is a different job. Here is the gap analysis for teams deciding whether to buy a dedicated tool.

By Moe Bedard

Photo Fraud in Claims — and How Verified Capture Stops It

The five ways photo evidence gets faked in claims and field inspections, why metadata checks are not enough, and what capture-side verification actually blocks.

By Moe Bedard

Virtual Inspection Checklist: Footing, Framing, and Final

A field-tested checklist for running permit-ready remote inspections, with what to capture at footing, framing, and final, and the shots that get jobs rejected.

By Moe Bedard

AI-Assisted Diagnosis in Field Inspections: What It Can and Cannot Do

An honest assessment of where AI helps during a live inspection, where it fails, and how to keep a human accountable for every verdict.

By Moe Bedard

What a Truck Roll Really Costs — and How to Cut It

The full cost of dispatching a technician, how to calculate yours, and which visit types remote video can remove without hurting service quality.

By Moe Bedard

How virtual inspections and support reduce truck rolls

By Moe Bedard

First-Visit Resolution With Virtual Inspection Software

By Moe Bedard